The Essentials of Live Chat & Customer Service in eCommerce

Privacy statement

  • When you click on Download e-book you will receive it via e-mail.
  • We would like to keep you updated about important developments on our platform. Don't want to receive emails from us anymore? Then you can unsubscribe at any moment via the unsubscribe link in each of our emails.
  • We will never share your personal data with third parties (except for the co-author of this e-book, in case there is one).

What is this ebook about?

This paper is about using modern technologies to deliver a first-class service in your webshop.

First we will briefly explain how service has grown in importance over the last decade, and especially for eCommerce. Then we discuss the basic channels of ‘eService’, to finish with a zoom-in on real time support with live chat. At the end of this paper you will know the best practices of service in online business and the optimal setup to reach the goals of your webshop.


Download Manual

Privacy statement