The Essentials of Live Chat & Customer Service in eCommerce

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What is this ebook about?

This paper is about using modern technologies to deliver a first-class service in your webshop.

First we will briefly explain how service has grown in importance over the last decade, and especially for eCommerce. Then we discuss the basic channels of ‘eService’, to finish with a zoom-in on real time support with live chat. At the end of this paper you will know the best practices of service in online business and the optimal setup to reach the goals of your webshop.

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